Policies

To ensure a smooth and respectful experience for all clients, please review the policies below prior to booking.

  • All sessions must be booked through the website to secure your date and time.

    • A 50% deposit is required at the time of booking.

    • The remaining balance is due after the session is complete, unless otherwise stated.

    • Accepted payment methods include credit/debit card, Afterpay (where available), and in-person payments.

    • All transactions are final. Payments are non-refundable and non-transferable.

    • Coupon codes may not be used in combination with Afterpay.

    • Each client is allowed one reschedule per booking.

      • Reschedules must be requested at least 72 hours prior to the scheduled session time.

      • Any reschedule request made within 72 hours of the session will require a $100 reschedule fee.

      • After one reschedule, a new deposit is required to rebook.

      • Cancellations forfeit all payments made.

      • Once a session is cancelled, cancellations cannot be undone.

      Special sessions or promotional bookings may have different reschedule terms.to the session through formal consultation.

      • Standard sessions receive creative guidance on the day of the shoot.

      • Clients needing pre-session planning should upgrade to a Premium Package.

      Tip: Bringing a digital mood board or inspiration images helps ensure the best setup and editing style for your vision.

    • Please arrive camera-ready. Hair, makeup, outfit changes, setup, and breakdown time are included in your booked session time.

    • Late arrivals will reduce your session time accordingly.

    • Same-day extensions cannot be guaranteed.

    • If availability allows, session extensions may be added for a $100 extension fee, paid upfront.

    • Sessions extending past 8:00 PM incur an after-hours fee of $150.

  • Outdoor sessions are weather-dependent. In the event of unsafe or unsuitable weather conditions, sessions will be rescheduled at no additional cost.

    • Weather-related reschedules do not qualify for refunds.

    • The reschedule fee will be waived when cancellation is initiated by the studio for weather reasons.

    • All images are delivered digitally via email with download instructions.

      Estimated turnaround times:

      • Portrait sessions: 8 days

      • Video projects: 14 days

      • Wedding galleries: 14 days

      Rush delivery is available for $100:

      • Unedited images delivered same day

      • Edited images delivered within 1–3 days (2–3 days for graphic edits)

      Clients receive personal usage rights. Images may not be resold or used for commercial purposes without written permission.

    • Each serviced client may bring up to two unserviced guests.

    • Guests must respect staff, equipment, and studio space.

    • Disruptive behavior may result in removal from the session.