Our customer service team are receiving a lot of contact at the moment, please look at the below questions to see if we can help you !

FAQ! Need Help?

  • Clients must book packages that will cater to their outcome goal.

    • Shorter sessions work for simple sessions, and individuals who just need a few photos and little to no prep time. While longer sessions are better for groups and larger projects that require more prep, props, hair, etc.

    • BOUTIQUES ARE EXCLUDED from the max outfit changes, but must book a minimum of 1 hour for up to 6 outfits, anything over 6 outfits needs more time. Contact us for more information

    • Creative direction & extras: If clients need styling, custom set designs, or creative input prior to the session a premium package must be booked.

    • All packages include a variety of poses including but not limited to: headshots, sitting, standing, groups, etc. whatever is needed for the clients vision! So best thing is to pick the package based on prep time and outfits

    • Can’t pose? NO WORRIES I POSE UNLESS TOLD OTHERWISE!

    • I only creative direct/style premium packages before to their sessions. through formal consultations

    • Generic packages are welcome to my creative input on themes or style of the shoot upon the arrival for their appointment. If you need assistance prior to the shoot please upgrade your session to a premium package.

    TIP* Please bring a digital vision board or inso photos of the style/reference wanted for your session, so I can use the proper setup and editing style to fit your look!

    • PLEASE ARRIVE CAMERA READY (If possible) hair, outfit changes and setup time is included within your scheduled time frame. If you schedule additional time for prep that is fine!

    • Makeup services do not cut into your time unless you are late.

    • IF YOU ARE LATE that will cut into your appointment time. Appointment extensions can not be granted same day, but if available a $100 extension fee paid upfront to move your appointment start time this does not come off your balance. After hour sessions (Past 8:00pm) are $150

    • Any reschedules must be made atleast 72 hrs before your appointment time by contacting me. Anything later will result in the $100 fee due upfront to be added back on the calendar.

    • Reschedule time frames for Specials differ from general services.

    • Every client gets 1 reschedule within 30 days from the original session date, before a new deposit is needed.

    • If you cancel you forfeit your deposit. And once cancelled we can not undo the cancellation.

  • All services have their own turnarounds, but they are all sent via email with a digital link, and download instructions. We do not have closed business days.

    Portraits: 8 days

    Videos: 14 Days

    Wedding Galleries: 14 days

    Rush fees are $100 and clients receive their unedited same day and edits take 1-3 days (2-3 for graphic images)

    Clients receive personal use rights but must not resell or commercially distribute the images without permission.

    • 50% Deposits are paid via online booking which secures your appointment automatically through my system, remaining balance is paid after the session is complete.

    • Afterpay options are now available! Once secured, please contact us for your direct link to lock in your time and day! coupon codes can not be used with this pay option.

    • We accept cash, credit/debit, and cash app (only through in person sales)

    • All transactions are final

    • There are 2 MUA options, Jaded Faces is an Independent contractor located in the sister studio next door, And Makeup services with Raven are held in the main studio where the shoot is also held.

    • All Makeup services include a full face of full coverage makeup and eyelashes.

    When you book a photoshoot and add makeup you will have too book them separately. If you book our in house MUA vendor please schedule your photos in a timely manner. (1-2hrs)

    For makeup with Raven If you are late past 15 Minutes you will have to reschedule, and a convince fee of $50 is needed to get back on my calendar. If you have a photo session scheduled and she can not accommodate your makeup service you are welcome to have both services rescheduled.

    • Generic packages, are welcome to use in-house props and my client closet! VIEW PROPS HERE (certain props and backdrops choices change throughout the year due to holidays and or wear and tear)

    • Clients are welcome and encouraged to bring their own props needed for their vision.

    • Premium packages include set creations, outfits, or special props, that are discussed prior to the appointment.

    • Some large props are not held on site, please double check availability prior to session for big props!

    • I am very patient with kids and respect their boundaries and wishes, I can not force them to pose or act accordingly.

    • I don’t have a lot of kid friendly props included with generic packages. Depending on age range

    TIP: Book according to their schedule where they will not be hungry or tired within the appointment time. (I understand some days are harder and that’s ok!)

    I always recommend a premium package if you would like for me to provide everything for you guys! I don’t have a lot of kid friendly props located inside unless requested prior.

  • Every serviced guest is welcome to 2 unserviced guest. No exceptions. Guest must respect staff and personal space, or they will be reminded.